Tech Support: Error Unknown

About

Tech Support: Error Unknown is a single player casual simulation game. It was developed by Iceberg Interactive and was released on February 27, 2019. It received neutral reviews from critics and mostly positive reviews from players.

Tech Support: Error Unknown is a narrative-driven adventure game where you play as a tech support specialist. As you resolve customer issues, you uncover a conspiracy that threatens the world. Your choices and actions determine the outcome of the story, offering multiple endings and replayability.

Genres & Tags

Play Modes

Single-Player

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77%

Audience ScoreBased on 490 reviews

story32 positive mentions

stability16 negative mentions

Engaging gameplay that combines tech support simulation with a branching narrative, offering multiple endings.
Humorous and relatable customer interactions that reflect real-life tech support experiences.
Addictive mechanics that encourage players to manage multiple tickets and upgrade their skills.

Frequent bugs and inconsistencies in ticket responses can lead to frustrating gameplay experiences.
Repetitive tasks and dialogue can make the game feel monotonous over time.
The story can feel unfinished, with abrupt endings and unresolved plot points.

story
140 mentions Positive Neutral Negative
23%
72%
5%
The game's story is a mixed bag, with some players praising its immersive and layered narrative that allows for multiple outcomes based on player choices, while others criticize it for being slow-paced, lacking depth, and sometimes feeling unfinished. Although the premise of working as a tech support specialist in a conspiracy-laden environment is intriguing, many reviews highlight issues with pacing, repetitive gameplay, and bugs that hinder story progression. Overall, while the game offers interesting story elements and branching paths, it often falls short of delivering a consistently engaging narrative experience.
- “The storyline is richly layered, offering players a chance to explore multiple outcomes based on their choices.”
- “This depth of storytelling not only enhances replayability but also ensures that each playthrough feels uniquely personal and profoundly impactful.”
- “The story quietly unfolds as you spend every in-game day helping people troubleshoot their phone issues via online chat support.”
- “It is a good game to chill, but there is barely any plot/story/development, and the little that it has is slow-paced with little to no impact.”
- “The story just doesn't ... do anything.”
- “The story hasn't been exploited at its full potential, which is a problem for me since I mostly play games for their story and the way they tell it.”
gameplay
64 mentions Positive Neutral Negative
17%
72%
11%
The gameplay has received mixed reviews, with many players finding it repetitive and dull over time, despite initial enjoyment of its mechanics and narrative depth. While some appreciate the innovative blend of genres and the engaging story elements, others criticize the lack of variety and the tedious nature of the core gameplay loop, which can lead to frustration and a sense of wasted time. Overall, the game offers a unique experience but struggles to maintain player interest due to its monotonous gameplay.
- “Its innovative gameplay, deep narrative, and cultural impact signify its status as the magnum opus of humanity, transcending the boundaries of conventional gaming experiences.”
- “This innovation not only enhances the gameplay experience but also pushes the boundaries of what video games can achieve.”
- “The game is similar to 'Papers, Please', but the gameplay itself feels a lot more in-depth.”
- “Gameplay is way too repetitive and boring.”
- “The base gameplay loop is very dull, and the fact that if you miss a single thing you're stuck in a nothing playthrough (with no hint that's happening other than radio silence from any of the plot-progressers) until the end is definitely a choice...”
- “This game was initially fun but shortly into the game you start having to enter a 6-digit code or your game is basically over and you have to restart the day; this has added an unnecessary difficulty spike that ruins any immersion and gameplay flow.”
graphics
17 mentions Positive Neutral Negative
29%
53%
18%
The graphics of the game receive mixed reviews; while some players praise its stunning visuals and immersive cyberpunk art style, others criticize the simplistic 2D assets and lack of substantial graphical options. Despite some glitches, many find the overall aesthetic appealing and enjoyable, particularly in the context of its gameplay.
- “Stunning visuals and sound design.”
- “Its art style, a blend of cyberpunk aesthetics and realistic detail, creates a visually striking world that is both immersive and thought-provoking.”
- “The game offers some nice graphics; although there are some ugly glitches here and there, it is pleasant all the same.”
- “While there are options to change the resolution for the game, all this does is scale up the simplistic 2D art assets used to make the game, which makes little or no difference to the graphics quality.”
- “Without any other substantial graphics tweaks, it's not possible for gamers to improve the lackluster 2D visuals.”
- “Tech support: error unknown has the ridiculous, laughable price of $10 USD, for which you could easily get any number of older AAA games (with 3D graphics and actual gameplay!), let alone the sheer number of free games available on Steam.”
stability
16 mentions Positive Neutral Negative
100%
The game is frequently described as "buggy," with users reporting various glitches that affect gameplay, such as incomplete data in emails and issues with ticket completion. While some players find these bugs tolerable, others express frustration, suggesting that those sensitive to glitches may want to avoid the game until stability improvements are made. Overall, the game's stability is a significant concern, detracting from the overall experience.
- “There are a few glitches that I've seen, and I've noticed some of the emails have incomplete data, where it just says something like 'insert the correct response' instead of actually having the correct response.”
- “I like this game a lot, but damn is it buggy. After replaying it a couple of times, I constantly encounter bugs, most notably completed tickets appearing as failed, and I don't get paid for them.”
- “Buggy mess that isn't getting fixed.”
humor
13 mentions Positive Neutral Negative
100%
The humor in the game is generally well-received, with players finding it funny and relatable, especially for those with experience in customer service. However, the humor tends to become repetitive over time, and while the game offers hilarious situations and a good backstory, some players feel that the recycled content detracts from the overall experience. Overall, it strikes a balance between being entertaining and frustrating, with a mix of engaging gameplay and missed opportunities for deeper character development.
- “The game itself is actually pretty funny with the backstory and the possibility to get fired at any time (currently playing hard).”
- “On one hand, it's a fun and hilariously too real sim for anyone who has worked customer service in general.”
- “The game is hilarious in this regard and the gameplay offers different kinds of upgrades to keep things interesting and give you a sense of progression.”
grinding
11 mentions Positive Neutral Negative
27%
73%
Players generally find the grinding aspect of the game to be excessively tedious and repetitive, often requiring significant time investment to achieve progress. While some enjoy the initial gameplay and upgrades, many report that the experience becomes monotonous quickly, leading to disappointment and a lack of motivation for replaying to explore different endings. Overall, the grinding can detract from the enjoyment, especially during extended play sessions.
- “You'll need a second life for grinding.”
- “You'll need a second life for grinding.”
- “You'll need a second life for grinding.”
- “The gameplay is even more tedious than usual for these games, and that has turned me off from replaying it to try and get different endings.”
- “I completed the game and wanted to do a second playthrough for some achievements, but halfway through it was just getting tedious doing the exact same things over and over.”
- “I've gotten 4 of the endings so far, and it's already really monotonous, and I'm someone who usually likes grindy stuff.”
emotional
6 mentions Positive Neutral Negative
100%
The emotional aspect of "Tech Support Error Unknown" is highlighted by its well-developed characters, each with unique backstories and emotional arcs that foster empathy and investment from players. The game combines technical challenges with emotional intelligence, creating a meaningful experience that is both impactful and memorable, though some may find its emotional intensity overwhelming.
- “Players assume the role of a tech support specialist, navigating complex scenarios that require both technical acumen and emotional intelligence.”
- “The characters in 'Tech Support Error Unknown' are meticulously crafted, each with their own backstories, motivations, and emotional arcs.”
- “This emotional depth fosters a sense of empathy and investment rarely seen in video games, making each character's journey meaningful and memorable.”
replayability
6 mentions Positive Neutral Negative
50%
33%
17%
The game's replayability is a mixed bag; while some players appreciate the depth of storytelling and community aspects that enhance longevity, others find the lack of variety in gameplay elements and endings diminishes the urge to replay. Overall, it offers good replay value for some, but not enough for others to feel compelled to return after the initial experience.
- “This depth of storytelling not only enhances replayability but also ensures that each playthrough feels uniquely personal and profoundly impactful.”
- “This sense of community enhances the game's longevity and replayability.”
- “All in all though, I would give this game a 4/5 due to the challenging nature and replayability.”
- “I don't think it is really replayable though, and I feel no urge to go back and try to get a different ending.”
music
5 mentions Positive Neutral Negative
40%
60%
The music in the game has received mixed reviews, with many players finding the soundtrack generic and lacking in variety, suggesting that additional music options would enhance the experience. However, some users appreciate the artistic quality of the music, noting its creativity and originality. Overall, while the gameplay is enjoyable, the music aspect could benefit from improvement.
- “The game has outstanding artistic art and music, bringing creativity and originality to the game.”
- “The music in the game could use a little work as there aren't very many music options and they are all very generic sounding, but overall the gameplay is pretty fun.”
- “The game passes the time, though more music options would be nice.”
- “The music in the game could use a little work as there aren't very many music options and they all sound very generic.”
- “The music in the game could use a little work as there aren't very many music options and they all sound very generic.”
atmosphere
3 mentions Positive Neutral Negative
100%
The game's atmosphere is highly praised for its top-notch mechanics and storytelling, complemented by hauntingly beautiful sound design that immerses players in its universe. Despite the potential for repetitiveness, the atmosphere remains engaging and captivating, keeping players fully absorbed.
- “The mechanics, atmosphere, and storytelling are top-notch in the early stages.”
- “The sound design, featuring a hauntingly beautiful score and meticulously crafted sound effects, enhances the overall atmosphere, drawing players deeper into the game's universe.”
- “Usually, games like this get repetitive and boring, but this game somehow manages to keep even me (a scatterbrain) fully submerged in the atmosphere.”
optimization
3 mentions Positive Neutral Negative
67%
33%
The game's optimization is criticized for frequent bugs and a poorly designed interface, which detracts from the overall experience. Players express frustration over being penalized for performance issues that seem unjustified, indicating a lack of balance in gameplay mechanics.
- “Has too many bugs, the interface is not optimized and the story is hard to actually find (probably fell into another bug for that).”
character development
2 mentions Positive Neutral Negative
100%
150%
Character development in the game is marked by a mix of humor and emotional depth, with engaging gameplay and a seemingly well-crafted story. However, players express disappointment with the ending and note that recycled customer profiles and responses detract from immersion, leading to missed opportunities for deeper character exploration.
- “Character development and emotional depth.”
- “The gameplay is hilarious and sometimes too real, with a seemingly neat story and funny customer responses. However, the ending is incredibly disappointing, and the recycled customer profile pictures, replies, and names break the immersion, leading to some wasted opportunities for smaller story and character development.”
- “The character development lacks emotional depth, making it hard to connect with the characters.”
- “While the gameplay is hilarious and sometimes too real, the ending is incredibly disappointing, and the recycled customer profile pictures and names break immersion.”
- “There are wasted opportunities for smaller story and character development that could have enriched the overall experience.”

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60%Critics’ scoreBased on 1 critic reviews

Tech Support: Error Unknown Review
Tech Support: Error Unknown brings its own ideas to life in great detail, but it's missing the emotional core of Papers, Please.
Wegotthiscovered.com
60%

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4h Median play time

8h Average play time

3-15h Spent by most gamers

*Based on 5 analyzed playthroughs

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Frequently Asked Questions

Tech Support: Error Unknown is a casual simulation game.

Tech Support: Error Unknown is available on PC, Mac OS, Windows and Linux.

On average players spend around 8 hours playing Tech Support: Error Unknown.

Tech Support: Error Unknown was released on February 27, 2019.

Tech Support: Error Unknown was developed by Iceberg Interactive.

Tech Support: Error Unknown has received mostly positive reviews from players. Most players liked this game for its story but disliked it for its stability.

Tech Support: Error Unknown is a single player game.

Similar games include Youtubers Life, Paper Cages, 911 Operator, Beat Cop, Death and Taxes and others.

Tech Support: Error Unknown

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