- February 26, 2019
- Iceberg Interactive
- 4h median play time
Tech Support: Error Unknown
Tech Support: Error Unknown brings its own ideas to life in great detail, but it's missing the emotional core of Papers, Please.
Platforms
About
In "Tech Support: Error Unknown," you play as a new tech support specialist who discovers a conspiracy while addressing customer concerns from home. Through a virtual computer, you'll utilize various software to solve issues or exploit them, with the power to support your employer, join a hacktivist group, assist the police, or act independently. This adventure game features simulation and puzzle mechanics, offering multiple paths for player choice.











- The game offers a unique and engaging experience, reminiscent of Papers, Please, with its focus on tech support and customer interactions.
- Players appreciate the humor and realism in the customer service scenarios, making it relatable for those with experience in tech support.
- The game features multiple endings and branching storylines, encouraging replayability and exploration of different paths.
- The game suffers from bugs and inconsistencies, such as incorrect feedback on solutions and repetitive dialogue, which can detract from the overall experience.
- Many players find the gameplay loop becomes monotonous over time, with limited variety in customer issues and responses.
- The story can feel incomplete or poorly executed, with abrupt endings and unresolved plot points that leave players wanting more.
- story137 mentions Positive Neutral Negative
The game's story is a mixed bag, featuring an intriguing premise centered around a tech support role intertwined with conspiracy elements and multiple branching paths. While some players appreciate the immersive and layered storytelling that enhances replayability, others criticize its execution, noting issues with pacing, bugs, and a lack of polish that detracts from the overall experience. Despite these flaws, many find the narrative engaging and worth exploring, especially for those who enjoy unique story-driven gameplay.
“The storyline is richly layered, offering players a chance to explore multiple outcomes based on their choices.”
“This depth of storytelling not only enhances replayability but also ensures that each playthrough feels uniquely personal and profoundly impactful.”
“The game features branching paths as well as extremely interesting reasoning to support either side of the story.”
“The story just doesn't ... do anything.”
“I can tell there was a vision behind the basic concept, but they started building the game before polishing the gameplay or story beats, and they never really went back to polish off the rough edges or to bestow the game its own unique voice.”
“The story hasn't been exploited at its full potential, which is a problem for me since I mostly play games for their story and the way they tell it.”