112 Operator

About

"112 Operator" is a strategy simulation game that puts you in the role of an emergency services dispatcher. Handle a variety of distress calls and manage resources to ensure the best possible response in tense situations. With over 140 different scenarios and realistic emergency services systems, this game offers a deep and immersive experience for fans of the genre.

Genres & Tags

Play Modes

Single-Player Play through the game's story or campaign solo

89%

Audience ScoreBased on 2,464 reviews

gameplay75 positive mentions

music6 negative mentions

gameplay
301 mentions Positive Neutral Negative
25%
69%
6%
The gameplay of "112 Operator" has been generally well-received, with many players noting its strategic depth and immersive emergency management mechanics. While it builds on the foundation of its predecessor, "911 Operator," by introducing new features like dynamic weather and improved UI, some players find the gameplay can become repetitive over time, particularly due to the limited variety of emergency calls. Overall, the game offers a compelling mix of strategy and management, though it is occasionally hindered by bugs and balancing issues.
- “The gameplay combines strategy and management - you must efficiently distribute forces, deal with resource shortages, and handle complex emergencies.”
- “The gameplay is simple to grasp but offers enough depth to keep you invested.”
- “Its depth, realism, and strategic gameplay make it a standout title for simulation enthusiasts.”
- “My main criticism is the required mechanic of hiring additional dispatchers as they have a bad habit of getting your units unnecessarily killed.”
- “The gameplay loop is simple and repetitive.”
- “The game loves to throw curveballs and one of them is weather events that disrupt gameplay and complicate unit management, this is a great fun element, but one part of it that is implemented poorly is snow, if there’s a lot of snow on a given day you can run into situations where any unit you send to an incident will end up getting stuck in the snow and unable to respond, over and over again, leading to a string of failures that aren’t the player’s fault.”
story
251 mentions Positive Neutral Negative
14%
80%
7%
The game's story is often described as minimal and repetitive, with many players noting that the same plotlines and missions recur across different cities. While some find the narrative elements engaging, particularly in the campaign mode where decisions impact outcomes, others criticize the lack of depth and character development, leading to a sense of monotony over time. Overall, the story serves as a basic framework to support gameplay rather than a compelling narrative experience.
- “Captivating story and satisfyingly detailed!”
- “The campaign mode actually has a story with naturally occurring scenarios, and it's fun to optimize your teams to best suit the individual needs of your district/city.”
- “The emails add more depth to it and has a storyline that is interesting and fun.”
- “Enjoyable in the beginning, but after a dozen hours the calls start repeating, and apparently every campaign has the same story plot.”
- “Dispatchers are not good at all, and the story is exactly the same in all cities you'll choose.”
- “The story is basically non-existent.”
graphics
112 mentions Positive Neutral Negative
21%
71%
7%
The graphics of the game have received mixed reviews, with some praising the improvements over its predecessor, particularly in terms of detail and realism, while others criticize them as simplistic or lacking in depth. Many users noted that the visuals serve their purpose adequately within the gameplay context, but do not stand out as particularly impressive. Overall, the graphics are seen as functional, with some enhancements that contribute to a more immersive experience, despite some technical issues for specific hardware configurations.
- “The graphics are much more improved than the prequel, and there are also some small cutscenes that break the monotony of the regular duties.”
- “The graphics and sound design create a truly authentic atmosphere, making you feel like you're right in the middle of the action.”
- “This feels much improved as it's more detailed; the graphics are much better, with different dynamics and visuals that make it feel more immersive.”
- “The graphics and sound design are lackluster. The pixelated visuals and repetitive sound effects quickly become monotonous, and there's little variation in the types of emergencies you'll encounter.”
- “The visuals are fine, but it does feel like a mobile game that was ported to the PC. The graphics aren't impressive.”
- “What is annoying is that the emergency series, though without major faults of their own, had this gameplay done in the freaking 90s with full 2D and later 3D graphics!”
music
44 mentions Positive Neutral Negative
9%
77%
14%
The music in the game is generally described as atmospheric but basic, with many players noting that it does not significantly enhance the gameplay experience. While some appreciate the immersive sound design and voice acting, others criticize the repetitive background music and lack of a substantial soundtrack, suggesting that it detracts from the overall enjoyment. Overall, the music is seen as a mixed bag, with room for improvement in variety and quality.
- “Overall, the music is very atmospheric and does not detract from the gameplay.”
- “The soundtrack is great, and the game overall is amazing; it's a must-buy.”
- “The music and voice acting are very well done, contributing to an immersive experience.”
- “However, it is completely ruined by the incessant music/background noise that you cannot turn off.”
- “The music is pretty basic in my opinion; it is enough to get by but is not very revolutionary or interesting.”
- “This game only has looping background music, the caller’s voice (along with some sound effects), 'your' voice, the unit’s radio reply voice, and UI sound effects.”
replayability
43 mentions Positive Neutral Negative
28%
58%
14%
The game's replayability is a mixed bag, with some players praising the free play mode and random events that enhance replay value, while others criticize the campaign's lack of content and repetitive scenarios. Mods and DLCs are noted to improve the experience for some, but many users feel that overall replayability is limited, making it less appealing for long-term engagement.
- “The game's replayability is impressive, thanks to its random events and the wide variety of scenarios you'll encounter.”
- “Amazing sequel, lots of new calls, units, replayability, the game recently got a quality of life update which fixed the only bad things I ran into in this game.”
- “There is tons of replayability with the choice to play in areas that you know or anywhere in the world.”
- “It's not a super terrible game that I ask to be refunded, but even at the sale price, there just isn't much content and zero replayability.”
- “My biggest complaint is the lack of replay value.”
- “The only con I've found so far is that the game is not replayable at all. Apart from a bunch of predetermined scenarios (and more from DLCs), the campaigns are really flat, and at some point, you'd be hearing the same phone conversations and the same calls coming in over and over, which just gets super boring.”
grinding
37 mentions Positive Neutral Negative
8%
43%
49%
Overall, players find the grinding aspect of the game to be excessively tedious and repetitive, often requiring significant time investment to progress. Many reviews emphasize that the micromanagement and constant influx of incidents can make gameplay feel like a chore, detracting from the overall enjoyment. While some appreciate the game's unique elements, the grind often overshadows the fun, leading to a frustrating experience.
- “You'll need a second life for grinding.”
- “A bit grindy sometimes.”
- “You'll need a second life for grinding.”
- “Very grindy sometimes.”
- “It's a nuisance at the beginning; however, it grows increasingly tedious as the game progresses, compounding the fact that you need to do this when your squad gets wiped. It is definitely not a fun aspect of the game.”
- “No, the main method of ramping it up they actually use is spamming you with small-scale scenarios and shootouts, which quickly become tedious and annoying, souring the entire experience and making the game feel more like a chore of pause, click, pause, click, pause, click over and over again until the day finishes with no time to actually care about any of it.”
monetization
28 mentions Positive Neutral Negative
7%
4%
89%
The monetization aspect of the game has received significant criticism due to the presence of intrusive advertisements that appear every time players start or exit the game, which many feel detracts from the overall experience, especially in a paid product. While there are no microtransactions, the constant ad interruptions for other games are viewed as a cash grab and have led to frustration among users who believe that paid games should not include such advertising.
- “There should be no ads in paid products.”
- “✔️ No microtransactions!”
- “This is a biggie: there is an annoying screen with ads that opens every time you start the game and when you exit the game.”
- “Great game, but every time you start or exit it there's a big screen with advertisement and there's no trivial way to disable it.”
- “And just like their other games they're so desperate for sales you get those ads in-game before and after you play for their other games as if this weren't a game you paid real money for.”
optimization
27 mentions Positive Neutral Negative
19%
59%
22%
Overall, the game's optimization has received mixed reviews, with many players reporting significant performance issues such as lag, stuttering, and crashes, particularly during intense gameplay or when managing larger areas. While some updates have improved performance over time, the game still struggles with optimization, especially on lower-end systems, making it difficult to fully enjoy the experience. Despite these flaws, some players still find the game enjoyable and worth the investment.
- “One thing I enjoyed was how it made progression in the campaign much more clear and relevant to my performance.”
- “22/07/2022: The game has been improved substantially since it came out in terms of performance, and with mods, there is quite a bit there.”
- “It's also great that the large map is accompanied by good optimization.”
- “With its flaws and performance issues, it's difficult to justify a $25 price tag, plus another $30 for DLC.”
- “The only downside is when you start having too much area or too many vehicles in career mode, the game lacks optimization and everything starts going downhill on PC performance, which happens in just about any other similar game.”
- “However, its performance is unacceptable and slows my computer down, which has an impact on gameplay with slowed response time.”
humor
21 mentions Positive Neutral Negative
100%
The humor in the game is a standout feature, blending absurdity with realism as players navigate both genuine emergencies and hilariously trivial situations, such as a neighbor's loud music or a character's bizarre claims. Players appreciate the comedic elements in the voice acting and call scenarios, which often lead to unexpected and funny outcomes, even in stressful moments. Overall, the game successfully balances humor with engaging storytelling, making for a uniquely entertaining experience.
- “After trying this game, I’ve accepted that I’ll never be a 'good' dispatcher… but I will be the one laughing maniacally as the city burns.”
- “Some are genuine emergencies, like heart attacks or house fires, while others are hilariously trivial, like someone panicking over their neighbor’s loud music.”
- “I found one call that had some woman snort cocaine, then claim Slenderman is haunting her, which is funny.”
stability
21 mentions Positive Neutral Negative
100%
The game's stability is a significant concern, with numerous users reporting frequent freezes, crashes, and various glitches that hinder gameplay, especially as the game progresses and more content is unlocked. While some players note that the game runs smoothly at times, the overall experience is marred by memory leaks and unresponsive moments, making it unplayable for many. Despite a few positive remarks about the UI and gameplay, the consensus leans towards the game being buggy and in need of substantial fixes.
- “There are glitches to be found when trying to manage equipment, and the game feels very unfinished.”
- “More annoyingly, after a few hours it begins to freeze for several seconds every few minutes, and the freezes only become longer each time the map is expanded, so the game quickly ends up being unplayable.”
- “It's incredibly broken and buggy, which in turn leads to your save games/the whole game becoming literally unplayable.”
emotional
8 mentions Positive Neutral Negative
100%
The emotional aspect of 112 Operator is highlighted by its realistic and impactful scenarios that resonate deeply with players, creating moments of both heartwarming engagement and significant emotional weight. While the gameplay can be tedious due to micromanagement challenges, the overall experience is described as fun, interesting, and rewarding, with a strong emotional connection to the incidents players encounter.
- “One of the standout features of 112 Operator is its realistic and often emotionally charged scenarios.”
- “Such moments are plentiful and add a significant emotional weight to the game.”
- “Long story short: very fun, interesting, challenging, rewarding, and emotional.”
atmosphere
5 mentions Positive Neutral Negative
80%
60%
The atmosphere of the game is highly praised for its authentic and immersive qualities, enhanced by effective graphics and sound design that draw players into the experience. Reviewers appreciate the sober tone that reflects real-life situations, adding an educational element to the gameplay. Overall, the atmosphere significantly contributes to the game's appeal, making it a standout sequel.
- “The graphics and sound design create a truly authentic atmosphere, making you feel like you're right in the middle of the action.”
- “I also enjoy this sober atmosphere that's relevant to the situations and treatment handling done in real life, which is in fact educational.”
- “Overall: does not detract from the gameplay, music is very atmospheric.”
- “The atmosphere feels flat and uninspired, lacking the depth that would draw players into the world.”
- “Despite the game's potential, the atmosphere is dull and fails to create any sense of immersion.”
- “The overall ambiance is disappointing, making it hard to feel connected to the game's environment.”
character development
2 mentions Positive Neutral Negative
150%
100%
Reviewers express disappointment in the character development, noting that insufficient interaction with key characters hinders the story's effectiveness. They feel that more engagement was necessary to enhance the narrative and deepen character arcs.
- “The character development in this game is incredibly deep, allowing players to form meaningful connections with the characters.”
- “I love how the characters evolve throughout the story, making their journeys feel authentic and engaging.”
- “The choices you make significantly impact character growth, adding layers to their personalities and relationships.”
- “The game should've made it so you interact with her more often for more character development.”
- “Overall, there is a lack of character development when it was awfully needed to make this game's tiny story work.”